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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 18330
Experience:  Over 10 years work experience.
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My internet explorer will not open.

This answer was rated:

my internet explorer will not open.
I am the person that will be helping you today. I need to ask a few questions before we begin. Thank you in advance for answering them.
1) Which version of Windows are you using?
2) Do you have any other browser installed on the computer? (Google Chrome, Mozilla Firefox, etc)
I will be standing by.
Thank you,
Customer: replied 2 years ago.

I am using Windows 7. I use AOL usually and do not think the others are there. I use explorere to view video clips on youtube and also bbc iplayer

Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Jason Jones and other Microsoft Specialists are ready to help you
Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following two digit number: 45 and click the circle button to start the remote application.
I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason
Jason Jones and other Microsoft Specialists are ready to help you