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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43451
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have uploaded 10 and have lost the control of 365 office.

Customer Question

I have uploaded 10 and have lost the control of 365 office. the files seem to be there but I cannot find the icon to run any office programs
Regards Leslie
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you press the windows key on your keyboard and then type in
And wait. Do you then see Microsoft Word appear? If so click it and tell me please if it opens.
Customer: replied 2 years ago.
It shows an old word 2003 but no 365
Expert:  Richard replied 2 years ago.
ok, then you only have the webbased version, as there are two types, Office 365 and Office 2013/16 which is installed on your computer.
Click on my link below and you can sign into your Office there
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please