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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43383
Experience:  Over 15 year experience resolving Microsoft Office Issues
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In trying to sort out my screen size i managed to afect my

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in trying to sort out my screen size i managed to afect my colours etc can you just reset my compt to the factory setting s whhere my colours are normal and i can see srolls for vertical and horizontal
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What is the make and model of the computer nd the version of windows you are using?
Thank you
Customer: replied 2 years ago.
ok no problem do you understand my issue
not yet as I need the information from you I just asked please...
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
I have managed to screw the colour settings whilst tryoing to sort out the screen size so that ii could have scroll bars
can you fix this for me
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
i have down loaded it and nothing is happening
You need to RUN the file after downloading it.
Customer: replied 2 years ago.
where is the unique id number
Customer: replied 2 years ago.
how do you do thjat i cannot see a run button
Customer: replied 2 years ago.
telll me please
you double click the file that you just downloaded
This is like running any file, you double click it to run it please.
Customer: replied 2 years ago.
ok it is asking me to buy an update
Customer: replied 2 years ago.
this is looking like a scam
Customer: replied 2 years ago.
hello what is happening
This is not a scam, your just not following my instructions, thats what the problem is.....
It does not ask you to buy an update, you just needed to do the instructions stpe by step as I listed.
Maybe this is easier for you, click this link click I agree and then RUN the file by DOUBLE CLICKING IT
Thats all you have to do
Please take the time and carefully follow the instructions....
Customer: replied 2 years ago.
still no good i cannot see the scroll