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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Please can you help me - I cannot get access to write a le

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Please can you help me - I cannot get access to write a letter
Richard
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Do you mean you have lost Microsoft Word that you use to write letters on?
Is this what you are missing?
Please let me know.
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Customer: replied 2 years ago.
Yes - it has gone.....
Thank you
we will get it back
Can you tell me which version of windows you are using please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
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Customer: replied 2 years ago.
I am also having problems changing font sizes
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
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Customer: replied 2 years ago.
www.teamviewer.com ***@******.***
1chaplaincy
ok, you misunderstood the instructions
This may be easier for you
Click this link, click I agree and run the file please.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=776c5403-cbc3-47d6-a910-d6b80ea919e9
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