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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44529
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My email is not working. It just says, "An internal

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My email is not working. It just says, "An internal error has occurred. We cannot connect to Outlook try later" but this has been since Friday and it's still the same. Can you help, please? I have Windows 10 which I downloaded approximately 4 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please with which internet browser you are accessing outlook with?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
Yes, if it saves time I don't mind if you access my computer. I access my account via msn.
ok, accept the request and I can connect to your computer and do this for you.
Its optional else we continue here
Customer: replied 2 years ago.
Yes, thanks.
Ok, you need to actually accept the offer that pops up please
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
Can I carry on and do some other work on my computer whilst you work on repairing outlook?;
yes, first do these instructions so I can connect please.
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
I've downloaded and installed the programme but dont know where the id and password *****
When you open it it will give you the ID and Password ***** give to me here
Customer: replied 2 years ago.
Is this it? ###-##-####password *****
perfect, connecting now
Customer: replied 2 years ago.