How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5879
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Question Here...
michelleclive is online now

I am unable to find anything in documents, item that

This answer was rated:

I am unable to find anything in documents, for an item that I know is in a letter.
Hi, My name is ***** ***** i will be assisting youPlease let me know the operating system installed on your computeralso let me know that what type of file are you exactly searching for..is it a word document, email etc
Customer: replied 2 years ago.
Windows 10. search. say a word document
ok...did you save the document??
Customer: replied 2 years ago.
Yes all my documents are saved. I recently updated form windows 7 to 10
ok so is it one particular file that you are unable to find or many of them
Customer: replied 2 years ago.
All the files. I can get search results from say email but not from documents.
did you backup your data before performing an upgrade to windows 10...
Customer: replied 2 years ago.
Yes all backed up.
ok would you like me to remote connect to your computer and help you in finding the files in front of you as in that way it will be easier for me to search when both of us can see your computer screen
Customer: replied 2 years ago.
OK
click here for remote accessin the page that opens click on agreedownload and open\run the file elsinore screen connectallow it to install
michelleclive and 4 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
Cannot as a star appears before Click on HERE for Remote Access
no problems..please type the below link in the address bar of your browserhttp://tinyurl.com/ph3y779