How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

My outlook attempts come up with 'Cannot open your default

Customer Question

My outlook attempts come up with 'Cannot open your default email folders'
I asked TalkTalk for help and they reinstated my email but with google email and I cannot find /use my previous microsoft outlook email with contacts, calendar, drafts, etc.,
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, can you tell me the version of outlook and windows your using?
Customer: replied 2 years ago.
Outlook 2010 windows 8
Expert:  Richard replied 2 years ago.
ok, and you say that now outlook opens but your emails, contacts ect are missing correct?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
I have to terminate this subject and will also need to cancel any financial agreement. The whole subject of membership , terms etc is much too vague. for me to continue. Thank you anyhow.
Expert:  Richard replied 2 years ago.