How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44526
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now
This answer was rated:

Version 10 recovery from blank screen

Ask Your Own Microsoft Question
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Sorry its not exactly clear but what other screen data are you referring to? Can you get to the sign in window?
Customer reply replied 2 years ago.
the data on the right hand corner of the screen is on a white background and continues after narrator ,magnifier ,on screen keyboard high contrast off,sticky keys off,filter keys off .
Can you hold the power button down for 60 seconds then release.
Then power on the computer and tell me what then happens please
Hi there, can you tell me how you went?
I rang the number William and a lady answered and indicated she knew no William and had no computer problem.Did you give the right number?