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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44590
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have an outlook email account and can send receive emails

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i have an outlook email account and can send receive emails but am unable to complete mail merge or to make new folders to file mails that I wish to keep but don't want in my in box any more. Is this a set up do I fix it?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you tell me please which version of outlook you are using? eg: outlook 2010?
Please let me know.
Customer: replied 2 years ago.
Im not sure but i got it just before Christmas so I guess it's the latest one! I bought it online
ok, that can still mean a few different versions, check in help please and you should see it.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
this is fine thanks...its version 15.18 and copyrighted 2015 if that helps
Can you tell me to which email service it is connecting to, and if it is via iMap or Pop you did the connection please.
Customer: replied 2 years ago.
I'm not do i find out?
The email service is the company hosting your emails that outlook is connecting to, you generally know what it is from the part After the @ symbol of your email address.
Customer: replied 2 years ago.
ah! its
ok, when you right click on the email address on the left, you will see a menu.
Like here
Click me to view
Choose New Folder
What then happens?
Customer: replied 2 years ago.
with mine i have an 'organise' tab
when i click on that there is an icon for make a new folder but it won't let me click's greyed out.
ok your in the wrong area, look at the picture I gave you, on the Home tab, this is where you need to be to select it.
Customer: replied 2 years ago.
haha! Ive just found it and I can click to make a new folder! Thank you! much appreciated.
your most welcome!
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 3 other Microsoft Specialists are ready to help you