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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43306
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My laptop will not boot what should I do

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my laptop will not boot what should I do
Hi there and welcomeWhat exactly happens when you try to start the Laptop?Please let me know.
Customer: replied 2 years ago.
asus welcome appears then a blank screen tho wireless trackball cursor responds to trackball
Customer: replied 2 years ago.
backup drive plugged in but not accessible
ok, unplug everything except the power cable and try to turn it onDoes it then start then?
Richard and 2 other Microsoft Specialists are ready to help you