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Cris, Computer Expert
Category: Microsoft
Satisfied Customers: 6704
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
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My surface 3 is hibernating and I can not open or cancel

Customer Question

my surface 3 is hibernating and I can not open or cancel
Submitted: 2 years ago.
Category: Microsoft
Expert:  Cris replied 2 years ago.
Hi, thanks for using I am Cris. Please try holding down the power button for 20 seconds to perform a hard shut down. Then turn it back on and see if that resolves your issue. Please let me know the outcome. If it resolves the issue please select a positive rating for my assistance.