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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43205
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have purchased a pro surface 3. reason it will not

Customer Question

I have purchased a pro surface 3. For some reason it will not open any photographs.
It comes up with the message "Invalid value for registry"
Advice please.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please from where you got these photos? And what format they are? eg: Jpg?
Customer: replied 1 year ago.
Hi Richard. The photos where taken by myself with a camera. They are all JPG and they should all open with PHOTOS.
Initially there was no problem, but now I get the above message.
Expert:  Richard replied 1 year ago.
ThanksCan you right click a photo and select open with, then choose Photos.Does it then open?
Customer: replied 1 year ago.
Tried that... no
Expert:  Richard replied 1 year ago.
When did the problem start?
Customer: replied 1 year ago.
Three or four weeks ago.
Expert:  Richard replied 1 year ago.
Download CC Cleaner (free) from here (Click Download Latest Version on the top right) Run it and let it scan and repair your registry. Once done, restart the computer and tell me if you still have the problem please.
Customer: replied 1 year ago.
Will not display the page.
Expert:  Richard replied 1 year ago. this link please