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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43340
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am having trouble opening new folders on Microsoft Excel

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I am having trouble opening new folders on Microsoft Excel and Word 2013 every time I try and open a new folder the computer just hangs and it goes into non responsive mode.
Hi there and welcomeCan you tell me please which version of windows you are using David?Thank you
Customer: replied 1 year ago.
I think it is Windows Version 8.1 Richard
Thank youCan you press the windows key + X and click on control panel.Then click on programs, uninstall a program.Click on Office, click Change, repair, then choose online repair.Let this complete and restart the computer and tell me if it now functions correctly please. I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please. Else let me know the results please.
Richard and other Microsoft Specialists are ready to help you
Thank you Can you go to Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
Downloading it now
thank you
Customer: replied 1 year ago.
User ID is 204 108 770
Password ***** *****
thanks, ***** *****