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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 10365
Experience:  Computer specialist
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When my son wants to go online it just comes up with connect

Customer Question

When my son wants to go online it just comes up with connect to Xbox live when the Internet is working so my son wants to know what has happened to his Xbox one.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Randy Computer Tech replied 1 year ago.

You will need to re-run the connection test to verify the error type, follow these steps:

  1. Press the Guide button on your controller.
  2. Select Settings, System Settings, and then Network Settings.
  3. Select the name of your Wireless Network, or select Wired Network for a wired connection.
  4. Select Test Xbox Live Connection.

What kind of error message are you seeing?

If the Xbox Live connection test is unsuccessful, first check to see at which point during the test the failure occurs. Then, let me know the error message you’re seeing.