How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 12826
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Microsoft Question Here...
Bryan is online now

Unable to receive new e-mails. last update 22 hours ago!

This answer was rated:

Unable to receive new e-mails. last update 22 hours ago! Error Code 0x80070003.Can you help. Mike Sanders.***@******.***

Hi, and thank you for asking your question.

Are you having this issue with the Mail app on Windows 10?

May I connect with you remotely to troubleshoot the issue now?

Please reply back using the box below; thank you.

Bryan and 2 other Microsoft Specialists are ready to help you

OK; let's get started with the remote session now. Please open up the following link:

On the page that opens up, click on the arrow next to "Join session."

Follow the on-screen prompts to download and open/run the remote file, and we will be connected.

Hmm, we are still not connected; did you make sure to open up the remote link I provided above? Here's the link, once again:

If you are having any issues with downloading/running the remote file, please be sure to reply back to me below.

You have gone offline now, so I have closed out the remote session as well. Leave me a reply on here when you are back on, and we will take this further; thanks.

Customer: replied 1 year ago.
Problem not solved by you but solved by a local computer firm.
Please cancel any further contact and refund any monies paid by me.
Thank you, ***** *****