Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for that information.
Can I remotely access your computer so that I can directly check your Outlook 2013 issues and fix them while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=ef8afc18-14c6-429f-a3cb-5540d28b33e8
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
So how does it look now? Even if there are 20 unread emails, nothing is shown unless you open the Inbox?
Thank you for that confirmation. Please do the following:
What happens after Step 3?
Please make sure that in Step 2, there is no space between : and n. (read:no)
If it does not work for you, then we can reset your Outlook views but the process will delete any custom made views.
Here are the steps:
V1 is Outlook and V2 is Outlook 2. SO if the problem is with v1, please go to run and instead of using outlook.exe /safe, use outlook.exe /cleanviews
When you use the RUN dialog you will always be prompted for v1 or v2, that is normal, unless you set one of them as the default.
I am glad that it is working now. Please let me know if the problem reoccurs so that I can assist you further.
Ok, please give it another try then. With the /safe switch or command, it should prompt you for v1 or v2. But if not, then you might have selected v1 OR v2 as the default profile.
But if using the /safe switch you are prompted for v1 or v2, but not when using the /cleanviews switch, then it could be the commands default behavior for v1.
Keep me posted with your results so that I can assist you further.