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KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 6626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Macaffee is turning itself off and warning me my computer is

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Macaffee is turning itself off and warning me my computer is not secure.I have contacted Macaffee and they tell me its a micro soft problem. I am a computer dunce and need help.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
I accept

Click Accept Offer on your screen to accept it.

KamilAnwar1 and 3 other Microsoft Specialists are ready to help you

Please click the link below and run/open the downloaded program:

Please click the downloaded file and run it.

Customer: replied 1 year ago.
I don`nt know whats going on

I am waiting for you to run the program so i can connect with you and fix the issue. Do you see the downloaded file support-logmeinrescue ?

Customer: replied 1 year ago.

Are you chatting to me from your computer?

Customer: replied 1 year ago.
I have click on the down load but have no file.

If you look at the bottom of the browser window do you then see the file?

Customer: replied 1 year ago.
no. Sorry this is`nt working. please return my money. I shall have to get the problem sorted some other way.

No problem. You can request the refund by mailing***@******.*** - If you'd like to give this a second try, we can try another program. For such as basic issue, you will be charged a lot by others. However, if you'd still like a refund then you can email***@******.***.