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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44600
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am having to use an old laptop because I cannot get my new

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I am having to use an old laptop because I cannot get my new one to shut down on Windows 10

Hi there and welcome

Can you tell me Bill, what exactly happens when you try to shut down the Laptop?

Customer: replied 1 year ago.
I just get the shutting down message and nothing happens


Remove the power cable and hold the power button for 60 seconds then release.

This should force it off.

Once off, power it on and tell me how it now operates Bill

Customer: replied 1 year ago.
It seems to have worked


It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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