How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44749
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I keep getting frequently notices that state. Your Imap

This answer was rated:

I keep getting frequently notices that state. Your Imap server closed the connexion. This can occur if you leave the connexion idle for too long. There is a section -Details:***@******.*** Protocol IMAP. Port 993. Error code: Ox800CCCDD.
I am getting many of these notifications.
Fuctionality of emails is not affected.
***** *****

Hi there Brian and welcome

Can you tell me please which version of outlook you are using?

And the version of windows

Customer: replied 1 year ago.
It is Windows 10 and Microsoft Outlook 2007

Thank you

Can you close all programs

Press the windows key + X and click on Control Panel.

Type in the top right Mail and click on Mail

Click Show Profiles

Then Add a new profile and enter in your BTInternet details.

Once done, set this new profile as your default profile from the dropdown box there.

Then open Outlook and tell me how it now functions.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Richard and 2 other Microsoft Specialists are ready to help you