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michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5880
Experience:  Indept expertise on MS Office package
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I am having trouble with my Hotmail account.

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Hi I am having trouble with my Hotmail account.***@******.***
My other email account always comes through to Hotmail but it has stopped sending through the messages. can you please help

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

you are using hotmail email on a web browser or you are using an email client like outlook?

Customer: replied 1 year ago.
Thank you so much. I am using Hotmail email on browser
Customer: replied 1 year ago.
no thank you. I would just like to chat it through if that is ok

Try to logoff and then clear the browser cache and cookies and then close the browser.

Reopen it and login to hotmail try to send and receive a test email to your self.

Let me know how it goes.

Customer: replied 1 year ago.
hello I just tried this. I did this and it still won't connect
Customer: replied 1 year ago.
it's saying authentication failed

Try to reset your login password ***** hotmail.

Customer: replied 1 year ago.
Ok thank you

I hope I've provided the information you were seeking. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 1 year ago.
Thank so much . I have to write for a deadline right now but will these and yes it has been most helpful. I will be I touch once I try again.

If it has helped you fix the problem please do not forget to rate me for my service effort and time.

Thank you

If you if have any question feel free to ask

michelleclive and 2 other Microsoft Specialists are ready to help you