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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 45445
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have an Outlook question, I have ten different email

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I have an Outlook question, I have ten different email accounts (mixture of IMAP, POP and MS exchange) all set up on my PC via Outlook and until yesterday I could see all ten accounts separately. My settings have changed overnight so now I can only see one account, and only the Inbox of that account. I can access other accounts but only one at a time by going to Advanced Options and changing the start up folder, then restarting Outlook. How do I get my chosen settings back?

Hi there Sarah and welcome

Can you tell me which version of outlook you are using please?

Customer: replied 1 year ago.
It's part of an Office 365 subscription, updates are automatically downloaded and installed. In the updates window is says 'current channel version 16.0.7070.2026' - hope that's what you need to know

Is it the web based version? Or you actually have it installed?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Remote sounds like the easiest option!

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID is 794 493 474
Password *****