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Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 12826
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Last hight my comptershut itself down and when i restarted

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last hight my comptershut itself down and when i restarted it all my program ikons were about 3 inches by 2 inches please help me return them to normal size i use windows 10
roger banks

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

It looks like your screen resolution might have gotten changed after the restart. Are you using Windows XP, Vista, 7, 8 or 10?

Please reply back to me below; thank you.

Bryan and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
10 problem again last night my computer shut down and when it restarted again the program ikons were 3 inches tall by 2 inches wide and i cat get them back to normal

OK; let's get started with the remote session now. Please open up the following link:

On the page that opens up, click on "I Agree".

Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.

Hmm; we are still not connected - did you download the remote file using the link I provided above? Could you let me know what browser are you using now, i.e. Internet Explorer, Microsoft Edge, Firefox or Chrome?

Keep me posted.

Here's the remote link, once again:

Please download and OPEN/RUN the Elsinore Screen Connect remote file using this link, and we will be connected.