Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me why are you concerned about your Live.co.uk e-mail account? Have you made any changes to it?I am awaiting your reply.Thanks,IT Miro
How do you usually access your Live.co.uk e-mail account? Is it using an e-mail program such as Microsoft Outlook or Mac Mail, or another way?
Don't worry, the Live.co.uk e-mail service is still operational, only it is now called "Outlook.com" e-mail service. If you are accessing your e-mail account using a web browser, it is available on either www.hotmail.com or www.outlook.com web pages.
However, if you are accessing it using an e-mail program, you may need to adjust the server settings since the old settings don't work any more. If you require assistance adjusting the server settings, let me know. I will help you with that.
OK, let's proceed with a secure remote assistance.
To confirm, you are using a Windows computer?
Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=c69126dd-0434-4be1-a2e9-f352959a3b9eWhen a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Problem with e-mail account has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again.Regards,IT Miro