Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Did you have a Microsoft account, e.g. for hotmail email service, before this?
If so (or if not), what are the exact words in which it asks for your 'Microsoft account' (which could mean one of several different types of accounts.)
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
Do you have the password (and username of course) for the new Microsoft account?
Does that work, with the activation code or registration code for the MS Student Edition software ?
If you have two Hotmail accounts, that could confuse matters.
But your Microsoft or Hotmail account is not linked with the MS Office/Student/etc. software, until you have so linked it.
Have you two? Have you, yet?
I will need you to try to enter your MS Office/Student/etc.'s code again, please.
And to copy down and tell me, exactly what error message you get.
Don't enter anything, until prompted to.
Then, before being prompted to, tell me what the prompt looks like, and what the words near it are, and I will tell you what to enter, more or less. I think that's the way to go with this.
told me to sign into the jaccount which I used to upload Office. I did this to the correct username and used the password ***** I had last reset it to
correct username and password ***** what?
What 'account used to upload Office' was that account? with your Windows computer? or with Hotmail? or what?
This has to be made clear. Somehow, one of these steps is wrong, and that one looks like the one that is wrong, to me.
You're not being clear to me, I'm sorry to say, as to what you were doing.
"The window to put in username and password" - what window, please?
A browser window, a web page?
Or a program window from the installing of the MS Office/Student/etc.
Gave you two options from its memory.... how were those options labeled?
Please don't interpret anything... I'm the Expert here. Just tell me what you see at certain points, please. Thanks.
OK, where it said to you:
This product key is valid, but it was redeemed with a different Microsoft account: email@example.com
then, whatever the 'wolfiewolfgang.com' account was, thats the Microsoft account you need to sign in with, to complete this transaction about installing MS Office/Student/etc.
Are you able to sign into that account, as an email account, on an email account login page in a web browser?
If not, then you are not going to be able to do this whole process this way.
Skype wouldn't work. To repeat:
where it said to you:
then, whatever the 'wolfiewolfgang.com' account mentioned there was, that's the Microsoft account you need to sign in with, to complete this transaction about installing MS Office/Student/etc.
Microsoft licensing and installation permissions are very narrow and very strict. There isn't any way around them, much. They are backed by the shrewd, highly skilled, policies developed by a multi-billion-dollar corporations persistent studies about forbidding unauthorized software installing and use.
Since I don't know of other ways to get this done, I will have Opted Out soon. Unless you have that wolfiewolfgang.com address's login information...
Microsoft wants to sell stuff.
And limit its usage to perfectly indubitably legitimate purchasers.
You purchased though 'wolfiewolfgang.com' account. So to MS., you have to prove you are the purchaser by signing in with that account at one point.
That's pretty final.
In case some extreme hacker type here has a way through that or around it, that doesn't involve your entering the account signin password ***** purchased it, I have Opted Out.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you; however, the best approach would be to establish a secure remote assistance so that I can see the problem myself and help you directly. I will then be able to see which account you need to sign into exactly.Let me if you agree to a secure remote assistance.Thanks,IT Miro
Hello! I will be ready in about 15 minutes. I will send you the instructions on how to connect with me.
Sorry for waiting. I am ready now.
In order for me to securely connect to your computer, you first need to download a remote assistance program and start it.We can use a program named TeamViewer. Here are the instructions on how to download it.1. Go to the address below or just click on the link:http://connect.teamviewer.com/v112. TeamViewer file will automatically start downloading. Once done, locate the downloaded file and double-click it in order to start it. The file is named TeamViewerQS3. When started, you will see the blue TeamViewer window that contains numbers - ID and Password. Type those numbers here to me so that I can securely connect to your computer. We will then be able to chat as well.Thanks,IT Miro
Yes. The ID is correct, but the password ***** ***** Please check the password ***** re-type it.
Remote assistance log:
I have confirmed the Microsoft account is accessible, but the problem with Outlook not working was because the "Home and Student" edition of Microsoft Office does not include a license for Outlook. I suggested getting a refund for that purchase and getting the "Home and Business" edition instead.
For more information about the Microsoft Office editions, see this link:
If there is anything else I can help you with, let me know.