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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am unable to link into my hotmail account (I have had this

Customer Question

Hello I am unable to link into my hotmail account (I have had this for years) it has always been linked to my phone so never needed to log in with pass word, tried various methods to unlock this to no luck
Submitted: 1 year ago.
Category: Microsoft
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question.

Can you tell me your Hotmail email address please?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. Are you able to receive text messages and calls

at your phone number ending in 54 ?

If so, please let me have the last 4 digits of that number.

Customer: replied 1 year ago.
No I can't I have a different number
Expert:  Byron replied 1 year ago.

Ok. What is your mother's birthplace?

Customer: replied 1 year ago.
Its Middlesbrough but coming up as incorrect
Customer: replied 1 year ago.
I have tried all this previously
Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Without that information you'll need to go through the process of supplying Microsoft

with the information they request. No one on this site will be able to get you in through

some back door. Call customer service at 0***-***-**** for a credit to your card.

Customer: replied 1 year ago.
What do you mean will I still be charged for this?
Expert:  Byron replied 1 year ago.

Absolutely not. Contact customer service at the number above

as I'm unable to process that type of request.

Customer: replied 1 year ago.
Thank you