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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have recently bought a new laptop but cannot access the

Customer Question

I have recently bought a new laptop but cannot access the emails from the old one.The problem seems to be that we moved house after setting up the old email account. We are being asked for the old phone number which does not now exist.I have rung Microsoft but it does not receive the number when I press 1. There is important information in some of these emails which I need to access.What can I do now?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Josh replied 1 year ago.

Hi Maureen,

What is your email address that you want to recover?