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Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21671
Experience:  Expert for over 10 years
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I have just set up a new computer on Windows 10 and I am

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I have just set up a new computer on Windows 10 and I am trying to set up outlook it is asking me to key in password ***** have put it in but it does not recognise it is there any way of recovering the password?
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: yes
I am trying to add my email account but it comes up with a pop up screen saying windows security Microsoft Office then the password ***** my user name is ***** ***** but the password ***** is the one that I cant seem to get right


Click here:

Select I forgot my password ***** follow the prompts to reset your password.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 1 year ago.
the security window actually says Microsoft outlook not office as I typed above there is no forgot my password *****
Customer: replied 1 year ago.
it is because there is no prompt that I am stuck

Please take a look at my steps and click on the link then follow my steps.

Customer: replied 1 year ago.
hello I have already used that link and changed my password ***** when I go back and re enter it in the box it does not accept itI have refreshed the box and it still does not seem to work

What is the exact error message that you receive?

Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21671
Experience: Expert for over 10 years
Josh and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
this is the screengrab
after putting the password ***** the box disappears and then comes back there is no error message as such how do I send you a screen grab/
Customer: replied 1 year ago.
this is the first time I have used this service I am not sure what is happening at the moment are you still there?


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