Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi William, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which apps are affected? And are they missing? Or they are still listed but won't run anymore?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Hi William, thank you for writing back with that information. Apologies for the late reply. My time zone is different, I'm starting my day now.
Regarding remote access, yes, all your data on your computer will still be safe and secure. The remote tool will only allow me to view your screen and control the mouse and you can watch everything on your screen.
Thank you for writing back. Unfortunately, I cannot help you with this problem without seeing or connecting to your computer. I cannot provide those steps either without actually seeing the problem. That is the reason why I suggested remote access.
For this reason, please allow me to opt out so that other experts can assist you further in this chat mode. You will be notified through email when another expert joins you here.