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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I cannot access my e.mail account and I have gone through

Customer Question

I cannot access my e.mail account and I have gone through the procedure but as I very rarely send e.mails I cannot answer some of the questions. I am desperate as my original e.mail account has very important content in the archives relating to my registration as a nurse. I really am desperate. I can only remember 2 passwords and neither are working.
Morag M Fraser
Submitted: 1 year ago.
Category: Microsoft
Expert:  Randy Computer Tech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

We may be able to get that password ***** a web browser that you used to sign in to the account on.

Do you have a computer that was used to sign in to the email account?