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JamesI, Other
Category: Microsoft
Satisfied Customers: 2154
Experience:  James has experience providing 3rd lines support for a range of office apps, from 2000 to 2013, including project and visio.
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I have a new iPad and cannot get my emails through to it. I

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I have a new iPad and cannot get my emails through to it.
I have tried to sign in to my Microsoft account but cannot remember the password ***** I have moved home so my address and phone number are not the same as your records.
Can you help please.

Hi Peter,

Firstly is it a, or e-mail account you have?

The easiest thing to do is start with going to the website to access your e-mail, and follow the forgotten password *****

If you prefer I can setup a remote session and take you through the process.


Customer: replied 1 year ago.
Hi James
Can you take me through this on the remote session please.
Will I be able to then access my emails on my new iPad.

No problem please click on the link here, and accept the prompts which follow.

Please follow these instructions from your desktop\laptop not the ipad.

I just wanted to follow up and check if you required any further assistance, and request you rate the service received so I may resolve this case.

Many thanks


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