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Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21629
Experience:  Expert for over 10 years
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Trying to set up on old Wind XP computer. Internet

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Trying to set up on old Wind XP computer. Internet connection limited. Provider says all OK with their software but cannot open web pages

Hi DT,

Are you using wireless or directly connected to the router/cable modem with an ethernet cable?

Customer: replied 1 year ago.
Wireless BT Home Hub2
Customer: replied 1 year ago.

Okay, try this..

Click on Start then Run and type in CMD and press enter

A black screen will appear.

Type in:

ipconfig /release (there is a space between ipconfig and /release) and press enter

now, type in:

ipconfig /flushdns (space between ipconfig and /flushdns) and press enter

now, type in:

ipconfig /renew (space between ipconfig and /renew) and press enter

Wait 1 minute and try using the internet now.

Customer: replied 1 year ago.
Still the same message Internet Explorer cannot display web pag

Open the CMD prompt again and type in:


What appears on your screen?

Customer: replied 1 year ago.
Ethernet adaptor local area connection
IP address
Subnet mask ...
Default gateway ...
And all the numbers

If you open the CMD prompt and type:

ping (space between ping and and press enter

It should give you a reply back 4 times. Does it show a time for each or do you get an error or failed message?

Customer: replied 1 year ago.
I get a time for each
Sent 4
Received 4
Loser 0
47ms average

Click on START then click on RUN

Type in inetcpl.cpl then press enter

The Internet Options dialog box appears

Click the Advanced tab.

Under Reset Internet Explorer settings, click Reset. Then click Reset again.

When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Start Internet Explorer again and try again.

Customer: replied 1 year ago.
I get the men home page but when i ask for BTyahoo Mail page I get. IE Cannot display .... As before
Customer: replied 1 year ago.
It says,
It appears you are connected to the Internet, but you might want to try to reconnect
Or re type the address ... Etc

Open CMD and enter IPCONFIG

what are the numbers next to IP address and default gateway?

Customer: replied 1 year ago.
Ip add

Open CMD

type in

netsh winsock reset (spaces between netsh and winsock and reset) and press enter

Restart your computer and try again

Customer: replied 1 year ago.
No, same message.
The icon on the bottom right of the screen has cross through io show a prob. When I right click to see Available Connections I do not get the bt hub. It says
No network card detected ... What does that mean?

Does this laptop have the capability of using wireless?

Customer: replied 1 year ago.
Not laptop ... PC. Is it possible it does not have wireless capacity? Why can I connect to some sites? Why does BT not sat there is a problem?

Click Start, and then click Control Panel. Click Performance and Maintenance, and then click System. On the Hardware tab, click Device Manager

Do you see anything with a yellow exclamation mark?

Customer: replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
No yellow !!!!

I am still here -- This is the first time that I have heard back from you in the last 25 minutes.

Customer: replied 1 year ago.
I keep getting. This message was sent already.. Clearly it wasn't, sorry

In the Device Manager, what is listed under Network adapters?

Customer: replied 1 year ago.
Intel(r) Pro/100 VE network connection

I think we have found the problem. The only network driver listed is not a wireless card which means that you will need to plug in your desktop computer directly into your router/modem in order for it to work properly.

Alternatively, you could buy a wireless USB adapter in order to use wireless on your desktop. They can be bought at Best Buy for around $30-$50 or almost any electronic store.

Josh and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Thank you. Sorry it took so long.

No problem! I am glad I could point you in the right direction so you can get the desktop working again.