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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43208
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My surface tablet has an error message. code 0xc000000e.

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my surface tablet has an error message. code 0xc000000e. Know How were unable to help me. I only have a keyboard when the tablet is working, on screen

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The error message refers to a memory failure but This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Surface and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you

Can you please return to your question here Anne?

I can call you if it is easier?

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
the message keeps recycling, exactly the same as before

Can you please give me the phone number to call you on.

Customer: replied 1 year ago.