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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44683
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I`m having problems srolling down my emails in outlook live

Customer Question

Hi. I`m having problems srolling down my emails in outlook live
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there James and welcome

Can you tell me please which internet browser you are using to access outlook live?

And what happens when you try to scroll down?

Customer: replied 1 year ago.
Google chrome
Expert:  Richard replied 1 year ago.

And what happens when you try to scroll down?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Customer: replied 1 year ago.
I can only scroll down to the 27th email message.
Customer: replied 1 year ago.
The remote assistance, is "5 on top of the £26
Expert:  Richard replied 1 year ago.

ok, can you in Google Chrome click on the three bars in the top right then click on Settings.

Click on Advance Settings, then Clear Browser History

Choose from the beginning of time, then Clear Browser History again

Restart Chrome and tell me if it now functions correctly please

(the 26 is in addition)