Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Microsoft never calls any one you must have got pop calls or spammer calling to earn money from you with showing fake and scare your computer is hacked.
No one from either Microsoft or from any reputable Microsoft partner will call you and tell you there are problems with your computer. They call you only if you have initiated a support incident and have requested or agreed to a call-back to resolve the issue.
"muchspygmy" wrote in message news:*** Email address is removed for privacy ***...
Hi, got a phone call from someone claiming to be from windows this morning, do windows phone you up about things, its never happened before from windows but a few months ago we almost got scammed by some people phoning up saying they were from our internet security but they weren't.
This content is from the Microsoft website.
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
what do you have on the screen?
use the tab key hit it once the cursor will come back on the password ***** type in and enter in the windows desktop screen.
are you on the desktop screen?
Push and hold down the power button on the comuter for 30 secons and it will shut down the computer down wait for 3 mins and then power it back on
its your windows login password ***** that.
check the keyboard for caps lock or any key which is stuck.
yes i am there
what windows os you have on the computer windows 7, 8 or 10?
do you use microsoft id to login to windows?
Click on the link and follow the password ***** steps.
now login and let me know once you are in.
looks like the scammer has set a password ***** lock the computer. When was the computer working fine last time without a problem?
shut down the computer power it off wait for 2 mins power it back on and keep tapping the F8 key couple of time as soon as you power on, This has to be done very quickly because it only given you a change to activate it just 2 seconds when you power on the computer.
We need to get into the windows safe mode.
I can call you if you want do you have a landline phone?
yes the F8 key.
Click on the advanced option and let me know what all option you have.
My internet is breaking up so please bear with me.
yes i did can you press advanced button and post the next screen shot.
yes i am online and press advanced button and post the next screen shot.
waiting for you to reply.
now click on troubleshoot button and tell me what options you get.
you will loose all the data in that case i am trying to keep the data safe and reset it.
so yo will be able to take care from here the reset part or you want me to give you steps.