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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44798
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Upgrade my computer to window 10 and now lost my business

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Upgrade my computer to window 10 and now lost my business email on outlook .. Try to reset a account but always tell me I have the wrong email or password !!

Hi there and welcome

Can you tell me please which version of outlook you use?

And to which email service is it connecting to? eg: Hotmail, Yahoo, Gmail? Or your own personal account?

Customer: replied 1 year ago.
My old Outlook, no idea with version it was, Now on Window 10 version and cant get connected.
My website is personal account
user name ***@******.***
Password: ALpvG8jIincoming (pop)
outgoing (SMTP)

ok, which version of outlook are you now using?

Richard and 2 other Microsoft Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID: 143 832 485
Password: 87aqd1

thanks, connecting