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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44602
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my Miucrosoft account as I have forgotton my

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I cannot access my Miucrosoft account as I have forgotton my password ***** the online service will not allow me to reset. Can you help. It is stuck on an access window showing my name and email address but I have no pin number of password ***** use to get in.

Hi there and welcome

When you try to reset the password ***** your Microsoft account, what is the exact message you receive?

Please let me know

Customer: replied 1 year ago.
nothing at all - the page doesn't change

Can you tell me which internet browser you are using please?

Richard and other Microsoft Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
###-##-#### 6208
Customer: replied 1 year ago.