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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44776
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Can receive e-mail but cannot send

This answer was rated:

Can receive e-mail but cannot send

Hi there and welcome

Can you tell me please which email program you are using? And what is the exact error you get when you try to send an email?

Please let me know,

Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Windows Live Mail Please enter your user name ans password

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
cannot find id or password

Do you have the program installed Maggie?

Customer: replied 1 year ago.
I have been into team viewer but cannot find ID or password

once you install Team Viewer, you need to run the program and it will provide you with the ID and Password ***** give to me.

Customer: replied 1 year ago.
It is not giving me anything

please do the following as this may be easier for you

Click this link

Click I Agree and run the file please.

Customer: replied 1 year ago.

yes, click the Link please, then click I agree and run the file

I repeated the link again below

Customer: replied 1 year ago.
What is happening?


For the last hour I am waiting on you to do the instructions I have given, Why are you ignoring my messages and not doing them?

Customer: replied 1 year ago.
I replied asking you to do it remotely

yes, and I have many times provided you the instructions I need you to do so I can connect to your computer and do this....

You have to actually do the instructions I have been repeating please.