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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I Have been using Windows 10 since July this year. I loged

Customer Question

I Have been using Windows 10 since July this year. I loged on in the usual way last Tuesday 20/09/2016. before I was able to access anything a windows 10 upgrade started to download and instal. Since then I cannot access the windows 10 menu or my emails. I have tried everything i know to rectify without success.
Submitted: 1 year ago.
Category: Microsoft
Expert:  John replied 1 year ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 1 year ago.

Just to confirm the windows 10 update did install successfully am i correct?

How many user accounts do you have on windows 10 ?

Thanking you,


Note: - Please reply using the box below.

Expert:  John replied 1 year ago.

Checking to see whether you still need help.

Please let me know using the reply box below.

Expert:  Joel Kalman replied 1 year ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What was your computer operating system before the upgrade to Windows 10? Did the upgrade complete successfully?