How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jhannell Your Own Question
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
Type Your Microsoft Question Here...
jhannell is online now

I purchased Office 2016 Pro installation key from a UK

This answer was rated:

I purchased Office 2016 Pro installation key from a UK company with a very reasonable price.
Installation was failed with an error code 30188-4.
What shall I do to install the Office.
I subscribe Office 365 for my notebook PC, which is working well including the Office. I need to install one for my new desktop.
I need your help to finish setting up of my Desktop.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 1 year ago.
I am ready Mr. Hannell.

hi again, can you try to install again, what is the error message exactly?

Customer: replied 1 year ago.
OK, I will try install the Office again now.


Customer: replied 1 year ago.
I started Get Office Icon in All Apps in Start.
"The New Office 2016 applications are here." is popped out.
In this page, I clicked "Install Now" button.
"Loading your page" message appeared for short time, and Web page "My Office Account - (my mail address)" appeared.
This web page shows "Office 365 Personal". However, what I need is "Office 2016 Pro."
So, would you tell me where I should go to access the correct page?

did you receive a product key? (seller gave you a product key?)

Customer: replied 1 year ago.
I have a key.

let's validate your key, can you go to and follow on-screen instructions carefully

Customer: replied 1 year ago.
OK, I will try it.
The first file I downloaded was, at no time, removed by Norton Security.
I tried to end task "Norton Security" in Task Manager, but I can not disable Norton Security.
Do you know how to disable Norton Security for a while?

can you right click on the norton icon (at bottom-right), is there a disable option?

Customer: replied 1 year ago.
There is no "disable" option there.

is there settings or properties option?

Customer: replied 1 year ago.
I found the same file in "Downloads" folder. In this morning I tried to install the Office.
The file was still there. I run this file. The installation is already started.
No error message so far.

is it installing now?

Customer: replied 1 year ago.
installing now. The network speed is very low here, at this time, 7pm in Bali.
It may take a whole night to complete the installation. As long as there is no error code, I will not write you, and you no need to wait. If everything goes well, I will tell you tomorrow morning.

ok, if something goes wrong, i will be here anytime.

Customer: replied 1 year ago.
This morning, I found the Office installation was completed. I tried some applications.
1. Excel, "save as dialog" does not appear. I can not use save as.
2. Outlook, "File" tab does not respond, most of the ribbon parts are empty. I can not add mail accounts.
3. Work seems OK.
4. Access seems OK.
5. One Note seems OK.
6. Power Points seems OK.
7. Publisher, only an empty window appears. It does not work at all.
So, I guess I need to re-install the Office.
What shall I do next?

in excel can you please press CTRL+S, what happens?

in Outlook, can you please press CTRL+F, what happens?

Customer: replied 1 year ago.
Good evening Mr. Hannel,
I accessed Program and Features in Control panel to try to fix the Office.
I clicked "Change" to fix it. There are two options, one is quick one.
I clicked this quick one, but my problem was not fixed.
So, I clicked the next option, something like 'Fix the program using internet' .
My intention was to fix, but the Office 2016 was uninstalled.
So, I can not try Control + S or Control +F.
Customer: replied 1 year ago.
I uninstalled Norton Utility, and activated Window Defender.
I clicked Setup.x86... program I down loaded today.
Installation process was stopped with error message.
Something went wrong
Sorry, we ran into a problem.
Go online for additional help
Error Code: 30188-4

can you please right click on setupx86 and select run as administrator and try again. what happens?

Customer: replied 1 year ago.
I right-clicked the setupx86...
A red message appeared.
We're getting things ready.
It continued around 10 min.
Error message appeared.
Something went wrong
Sorry, we ran into a problem.
Go online for additional help.
Error Code: 30174-4 (1392)

it is better to install using the offline pack. can you please go to: and login.

select Select Language and install options. and then choose "Additional install options" and then choose "Download offline installer" and download it to your computer.

Customer: replied 1 year ago.
OK, I will try it.
Customer: replied 1 year ago.
The page opened after clicking is for Office 365 personal. Where can I find "Language and install options"?
Customer: replied 1 year ago.
I add the screen shot.

can you click Install, what do you see now?

jhannell and 3 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Downloading is started. It may take more than one hour. After downloading, I will try installing.
Customer: replied 1 year ago.
Office Installation completed.
Thank you.