How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

I have been blocked from accessing my Hotmail account due to

Customer Question

I have been blocked from accessing my Hotmail account due to suspicious use by someone else phishing. I only use the account occasionally (apart from receiving spam) and can only recall one person to whom I have sent an email recently. I have submitted this information on the verification form but apparently this is not enough. How do I verify my account and get it unblocked?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Wes replied 1 year ago.

Before we begin, I would like to make sure you understand that Just Answer is not affiliated with Microsoft and we do not have control over their systems. Our ability to fix issues like this are therefore very limited and I ask that you take that into consideration before leaving a negative rating. If you reached our site by mistake, or if I am not able to help you, you can request a refund at or by e-mailing***@******.***

Expert:  Wes replied 1 year ago.

Unfortunately there's no way to force Microsoft to reactivate your account... especially after it's been compromised and used for spam/phishing. If you haven't done so already, you may want to create a second separate account to use for contact with Microsoft about this account. You'll then have to keep trying the verification process until they either relent or you abandon the account. When going through the verification process, keep your eyes open for links talking about contacting microsoft and make use of them.