Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello Peter, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Do you login to your Windows 10 with a microsoft account (EMAIL ADDRESS), or do you use a simple name. For example "Peter"
It's kind of rare for a regular user account to have a password ***** unless you truly just forgot it. Did this problem start up after a virus or any other incident with the computer? Has your login screen changed in any way, or does it look the same?
The phone support is just an optional service that would make helping you a lot easier for this type of problem. If you wish , we can continue here with Q&A. It will just take longer and may be more difficult, because you can't currently login to your computer.
What exactly does the login screen say? please tell me word for word.
Sorry for the delay in response. I will actually be away from desk for the next few hours, so will opt your question out to other experts for you. you should be in touch with another expert soon. thank you.
I am another expert and my name is***** it would be a pleasure to help you further with this. Can you, at first, please make sure that you are not using a Microsoft account to log into your Windows? Because you said that this happened after an update, which usually means that your local account has been converted into a Microsoft account, for which you need to use your Microsoft account password.
if that really isn´t the case, then we must create a special rescue-disk that can "crack" the password. Are you familiar with booting from USB-sticks with your UEFI? Just want to get a feel of how experienced you are, so that I can guide your correctly.
Thank you very much and best regards,
I see that you´ve read my answer. Do you still require my help? If so, please let me know some feedback to my above question, so that I can begin to help you.