How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43339
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I keep getting a message" Something went wrong" when I try

Customer Question

I keep getting a message " Something went wrong " when I try to open an Exel or Word file. Why is that happening? I am not able to follow the instructions. Please help. I have limited computer knowledge. THANK YOU. Gunter Karn
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which version of office you are using and are you on a widows or mac computer and which version?

Please let me know.

Customer: replied 1 year ago.
Windows 10 do not know wich office version
Expert:  Richard replied 1 year ago.

Ok, can you press the windows key + X

Click on control panel

Click on uninstall a program

Click on office, then click change then repair

Once done, tell me if it then works please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results