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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a Toshiba laptop, that was upgraded to windows 10

Customer Question

I have a Toshiba laptop, that was upgraded to windows 10 from 8.1.
Recently when trying to upgrade windows there is problem and it has not upgraded properly and the lap has gone through the restore, this has happened more than once.
It has now gone to the fault screen with different options including back up but I haven't
got a back up disc because the windows 10 was a download.
Arthur Baxter
Submitted: 1 year ago.
Category: Microsoft
Expert:  JamesI replied 1 year ago.

Hi Arthur,

If the upgrade failed, your best option is to restore back to 8.1.

Your laptop should have come with a restore disk and instructions to recover 8.1, this would be the best option, you can then look to upgrade again once Windows 8.1 is operational.


Expert:  JamesI replied 1 year ago.

Hi Arthur, I havent heard back from you, if you need any further assistance please advise