How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

I have repeatedly tried to log on to my email account this

Customer Question

I have repeatedly tried to log on to my email account this morning but it says someone else is trying to use my account. I have obtained a code from Microsoft and have given all the information required but it still will not let me in. I urgently need to access my account today please assist me if you can
Submitted: 1 year ago.
Category: Microsoft
Expert:  Josh replied 1 year ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 year ago.


I can provide you with steps to post on their private forum but there is no guarantee that it will be fixed today. I do not have control over their decision and time-frame. Would you like to continue with those steps?