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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My nephew sold me an I pad two years ago I created my own

Customer Question

My nephew sold me an I pad two years ago I created my own account,yesterday I pad up dated,now it wont let me in,keeps asking for gets account details,he can't remember
Submitted: 1 year ago.
Category: Microsoft
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the email address associated with the account?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
I gave the I pad to my daughter,*****@******.***
Customer: replied 1 year ago.
She owns it now,but I want to sort it out for her
Expert:  Jess M. replied 1 year ago.

Ok. But what was the old email account that you were using before?

Customer: replied 1 year ago.
That's the problem,i don't know,the original owner get Harte Cant recall account
Expert:  Jess M. replied 1 year ago.

In the device right now, what type of account is it asking?

Customer: replied 1 year ago.
It's asking for gerard Harte's account details,he doesn't remembe it
Customer: replied 1 year ago.
Can you contact Ryan.angela if you need more data
Expert:  Jess M. replied 1 year ago.

Unfortunately, only you and me are having access to this chat. Please do contact the person and let me know what exactly is the account that was being asked on the device now so that I can assist you further.