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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My account microsoft on my nokia phone password is not being

Customer Question

my account microsoft on my nokia phone password ***** ***** being recognized please help and it doesn't even ask forgotten password
Submitted: 9 months ago.
Category: Microsoft
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Do any other communication functions (e.g. texting, phone calls, web access) work on the Nokia phone? or is it simply asking you to log in for any functions, and you cannot log in?

Customer: replied 9 months ago.
Only on my Nokia phone Microsoft account
Expert:  Russell H. replied 9 months ago.

What functions of the phone still work, and what can you still use about the phone? nothing, perhaps?

Customer: replied 9 months ago.
Not happy
Expert:  Russell H. replied 9 months ago.

I am sorry to hear that. Since I am not making progress with this case, I have Opted Out, opening it to other Experts in this category, one of whom may take it up by and by, or even immediately.

Expert:  JamesI replied 9 months ago.

Hi Malcolm,

Are you able to login to Microsoft using the same credentials via a web browser (you can test this using the link here).