How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

I am unable to make video calls from my pc. The video driver

Customer Question

Good morning. I am unable to make video calls from my pc. The video driver keeps disappearing. When I search for it, the system says that the best driver is installed. However, it says that it is not connected. Please, could help me resolve this?
Assistant: How much experience do you have with this particular machine?
Customer: I use it all the time I've been using pcs for over 30 years
Assistant: Have you installed any updates recently?
Customer: When I proceed to update the driver, it says that it is already the best one and is already installed.
Assistant: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: That's is all the info I have for now.
Submitted: 8 months ago.
Category: Microsoft
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What program are you using for video calls? Is it Skype?

Please let me know by replying to me here so that I can help you further.

Best regards,