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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 46273
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have tried to make a skype call and the person I was

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I have tried to make a skype call and the person I was talking to was not able to see me, I was asked to make a self video. I turned the camera on and got an error message with the code 0xA00F4271(0x80070002). Please would you advise me how I can get around this. Thank you in advance. Neil Howard

Hi there Neil and welcome

On which device are you using Skype? eg: A windows 10 computer? A mac computer?

Please let me know

Customer: replied 8 months ago.
windows 10 Toshiba satellite C55

Thank you

If you click on this link

Then click allow if asked, do you see yourself in the box on the right?

Customer: replied 8 months ago.
There is a message in the box. We can't find your camera-That probably means that it is either not connected, broken or you do not have the proper wb cam drivers

When did it last work?

Richard and other Microsoft Specialists are ready to help you

Thank you

Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 8 months ago.
I have a box asking for my ID and password ***** has not worked and has now gone

It iss not asking for yours it is tell you yours

Open it again and tell me the ID and Password ***** tells you please

Customer: replied 8 months ago.
206 797 448 3206