Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Neil and welcome
On which device are you using Skype? eg: A windows 10 computer? A mac computer?
Please let me know
If you click on this link
Then click allow if asked, do you see yourself in the box on the right?
When did it last work?
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It iss not asking for yours it is tell you yours
Open it again and tell me the ID and Password ***** tells you please