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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21840
Experience:  Expert for over 10 years
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I cannot get my hotmail email back. I have bought a windows

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I cannot get my hotmail email back. I have bought a windows 10 tower and a new dongle as my old on was XP I have used the I forgot my password ***** numerous times. Now I am told I cannot try again. I have needed information in my folders.
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 7 months ago.
I do not need an offer information

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the email address that you need help with?

Josh and 2 other Microsoft Specialists are ready to help you
Customer: replied 7 months ago.

Do you have the phone number ending in 14? If you do, what is the number?

Customer: replied 7 months ago.
No. Sorry do you mean my three number?

No, your phone number.

Does it end in 14?

Customer: replied 7 months ago.
Oh sorry. My Landline is***********

Unfortunately, you placed a landline number as a cell phone so the system wants to send a text message.

I sent a request to see if you have the text to voice service on your account -- Did you get a call?

Customer: replied 7 months ago.
No. sorry I only have a landline number.

Click here: https://account.live.com/acsr?

Fill out the form

Customer: replied 7 months ago.
I filled out this form so many times in the past and Microsoft sent me an email to say do not try again. Also no email appeared.

What was their response exactly?

Customer: replied 7 months ago.
I had tied to re-cover too many times and my verification was not right. They said I should set up a new email but I have gmail now. I did use different and more email addresses an subject titles.

You will need to wait for their response

Customer: replied 7 months ago.
Their response said do not try again
Customer: replied 7 months ago.
I waited when they told me to after 24 hours.

If they are not able to verify your account then you will need to start a new account. There isn't a way around their security policy.

Customer: replied 7 months ago.
I have important information that needs to be retrieved. I only bought windows 10 as the XP was playing up. What would happen if I went back to the XP tower. I still have my old dongle.

If you are still signed into the account on that computer then you can access it

Customer: replied 7 months ago.
Can I email the information over to my gmail will that be rejected?

No, you can email it over.

Customer: replied 7 months ago.
Ok I shall have to try that. Thank you.Caroline.