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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43456
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I hjave had great difficulty trying to change my password

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I hjave had great difficulty trying to change my password ***** my account with Microsoft, e.g. for using Mail with Outlook, OneDrive, etc. I am asked for my old email address which I stopped using 2 years or more ago or telephone numbers ending in 89 (or 98) which I do not have. So how can I change my password? My email address is***@******.***

Hi there and welcome

Are you able to sign into your account at the moment?

Please let me know

Thank you

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 3 months ago.
No with Mail on one computer which suddenly stopped and asked for my account details, but the other which I am working on I have not been asked for account details so you can email me there. No with oneDrive

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 3 months ago.
ID: 370 597 965
PW: 7126